Explanation of Vendor Dashboard Sections in Scopelux

Section Name	Simple Explanation for the Customer (Vendor)
Dashboard	This is the main page that welcomes you when you log into your account. It shows you a quick overview of your store's performance, such as total sales, latest orders, and best-selling products, giving you an instant snapshot of your store's status.
Products	Here you can manage all your products (add, edit, delete). You'll also find options to import and export products in bulk, and create different types of products (simple, variable with options like colors and sizes, or digital).
Orders	This section displays all orders placed by customers from your store. You can track the status of each order, change its status (such as: processing, shipped), and view customer details and shipping address.
Coupons	If this feature is enabled by the platform management, you can create discount coupons specific to your store to attract customers and increase sales, such as a percentage discount or a fixed amount.
Reports	This section provides detailed reports on your store's performance, such as daily sales, best-selling products, and most profitable items. This data is updated in real-time to help you understand your store's strengths and weaknesses.
Reviews	Here you can view all customer ratings and reviews about your products and store. You can respond to these reviews or report any inappropriate rating to the platform management.
Withdraw	This is the earnings request section. Here you can see your available balance for withdrawal (after deducting the platform commission). When your balance reaches the minimum withdrawal amount (set by management), you can submit a request to transfer your earnings to your bank account.
Badge	If the platform awards badges (such as "Trusted Store", "Top Seller"), this section displays the badges you've earned as a vendor based on your performance, which enhances customer trust in you.
Product Inquiries	This section allows customers to ask questions about products directly. These questions will appear here, and you can answer them to clarify any information for the customer before purchase.
Return Requests	This section manages return and warranty requests (RMA). You'll be notified when a customer requests a product return, and here you can review the request, accept it, or reject it with a reason.
Staff	This feature (if enabled) allows you to add employees or assistants to manage your store with you. You can set different permissions for each employee, for example, one person to manage products only and another to manage orders.
Followers	Here you can see a list of customers who have followed your store. These are your loyal customers, and they'll be notified when you add new products or special offers in your store.
Announcements and Circulars	This section is dedicated to official announcements from Scopelux platform management. You'll receive any important notifications, instructions, or updates concerning all vendors or your store specifically.
Store Statistics	This section provides deeper analytics for your store, such as the number of visitors to your page, session duration, and visitor sources. This helps you better understand your audience to improve your marketing.
Vendor Support	A portal for direct communication with the vendor support team at Scopelux. Use it to ask any questions or technical issues you face while managing your store.
Tools	This section contains helpful tools such as import and export (also found in the Products section), and SEO tools to improve your store's visibility in search results.
Customer Support	Note the difference: This section (most likely) is for managing support tickets from your customers, where you can respond to inquiries they send from product pages.
Settings	This is the main section for managing your store's general settings. From here you control everything from contact information to sales policies. It often contains subsections such as "Store" and "Payment" and others.
Store	This is a subsection within "Settings" dedicated to customizing your store's interface. You'll set the store name, logo, cover image, bio, and your store's address and business hours.
Payment	A subsection within "Settings" to specify how you receive your earnings. You'll enter your bank details here (such as IBAN number) to be able to withdraw your earnings.
Verification	(Also known as "Seller Verification"). Here you can upload required documents (such as commercial registration) to verify your business identity, which is a necessary step to build trust with customers and platform management.
Shipping	A subsection within "Settings" to specify available shipping methods in your store, such as standard or express delivery, and shipping costs for different areas within the Kingdom.
Social Media	A subsection within "Settings" to add links to your social media accounts (Instagram, Twitter, TikTok, WhatsApp), which will appear on your store page to enhance customer trust and provide additional communication channels.
RMA	Abbreviation for (Return Merchandise Authorization). This section is the same as "Return Requests" explained above, and is specialized in managing product returns and warranties.
Store SEO	A subsection within "Settings" or "Tools" dedicated to improving your store's visibility in search engines (SEO). From here you can add a descriptive title (Meta Title) and description (Meta Description) for your main store page.

📘 Practical Guide to Using the Vendor Dashboard – Scopelux

Step-by-Step Guide to Managing Your Store on the Platform

Introduction

This guide explains in practical detail how to use each section of the vendor dashboard. You'll find specific steps for each task, from adding a product to requesting earnings withdrawal, with practical tips to make your daily work easier.

1. Dashboard

1.1 Accessing the Dashboard

Step	Action
1	Log in to the Scopelux website using your email and password
2	Click on the "Dashboard" icon in the main menu
3	The main page will appear showing an overview of your store's performance

1.2 What Do You See in the Dashboard?

Element	Description	How to Use It
Total Sales	Total value of sales you've made	To know your total earnings
Due Commissions	Value of commissions deducted for Scopelux (12%)	To track what has been deducted from your earnings
Net Earnings	Amount due to you (88% of sales)	To know the net amount you'll receive
Available Balance for Withdrawal	Amount you can withdraw immediately	To know when you can request withdrawal
Recent Orders	List of latest incoming orders	To track new orders without entering the Orders section
Best-Selling Products	Products achieving highest sales	To identify successful products and focus on them

1.3 Practical Tips for the Dashboard

Tip	Reason
Check the dashboard daily	To track new orders and your store's performance
Focus on "Best-Selling Products"	These products are your main source of earnings
Monitor "Available Balance for Withdrawal"	To know when your balance reaches the minimum withdrawal amount (100 SAR)

2. Products

2.1 Adding a New Product

Step	Action	Notes
1	From the side menu, click on Products then Add New
2	Enter the Product Name	Make the name clear and easy to search
3	Write the Product Description	Explain product features in detail
4	Set the Price: Regular price and sale price (if any)	Sale price appears crossed out
5	Set the Stock Quantity	Enter the actual number you have available
6	Upload Images	Main image + additional product images from different angles
7	Choose the Category	Select the most appropriate category for the product
8	Add Tags	Keywords that make searching for the product easier
9	Click on Create Product or Publish	The product will be sent for review (if the setting requires management approval)

2.2 Product Types

Product Type	Description	When to Use It?
Simple Product	Regular product with one price, one size, and one color	For products that don't need options (such as perfume, watch)
Variable Product	Product with multiple options (sizes, colors)	For products with multiple sizes or colors (such as abayas, dresses)
Digital Product	Digital product (downloadable file)	For digital products like e-books

2.3 Editing an Existing Product

Step	Action
1	From the Products page, search for the desired product
2	Click the Edit button next to the product
3	Edit the required information (price, quantity, description, etc.)
4	Click Save Product to save changes

Useful feature: The product edit page is organized into sections (basic information, inventory, images, options) that you can easily navigate between.

2.4 Searching for a Product

Search Feature	How to Use
Search by Name	Type the product name in the search bar
Filter by Status	Choose "Published" for published products or "Draft" for drafts
Filter by Category	Select a specific category to display only its products
Filter by Date	Choose a specific time period

2.5 Deleting a Product

Step	Action
1	Search for the product in the products list
2	Click the Delete button next to the product
3	Confirm deletion in the pop-up window

Warning: Product deletion is permanent and cannot be recovered.

2.6 Tips for Adding Successful Products

Tip	Reason
Use high-quality images	Customers buy with their eyes first
Write a detailed description	Reduces return requests and inquiries
Set the price accurately	Clear pricing builds trust
Choose the correct category	Helps customers find your product
Add appropriate tags	Improves product visibility in search results

3. Orders

3.1 Viewing Orders

Step	Action
1	From the side menu, click on Orders
2	A list of all orders received by your store will appear
3	Each order appears with: order number, customer name, order value, status, date

3.2 Searching for an Order

Search Feature	How to Use
Date Range	Choose a specific time period to display its orders
Order Status	Select a specific status (pending, completed, cancelled)
Customer Name	Search by customer name

3.3 Processing the Order (Changing Status)

Order Status Sequence:

Step	Status	What Does It Mean?	What Do You Do?
1	Pending	Customer completed purchase and order is new	Receive the order and start preparing the product
2	Processing	You've started preparing the product	Complete product preparation for shipping
3	Completed	Product has been shipped and reached the customer	Confirm completion after ensuring order delivery
4	Cancelled	Order has been cancelled	Happens if customer cancels before preparation

3.4 Viewing Order Details

Step	Action
1	Click the View button next to any order
2	The following details will appear:
	- Customer Information: Name, phone number, shipping address
	- Requested Products: Product name, quantity, price
	- Order Total: Product value + shipping fees
	- Customer Notes: Any additional instructions
	- Update Log: Date of each change to the order

3.5 Creating a Manual Order

If you want to create an order on behalf of a customer (such as a phone order):

Step	Action
1	Go to Orders → New Orders
2	Set the order creation date
3	Choose the initial order status
4	Select the customer from the list (or add a new customer)
5	Add billing and shipping address (click Edit to modify it)
6	Add requested products (Add items)
7	Add additional fees (Add Fee) or shipping fees (Add Shipping) if any
8	Add order notes (Order Notes) if desired
9	Click Save to save the order

Note: This feature may need to be enabled by platform management first.

3.6 Tips for Managing Orders Efficiently

Tip	Reason
Check orders daily	To avoid delays in order preparation
Change order status as soon as it's prepared	Makes the customer feel followed up and cared for
Add shipment tracking number	Allows the customer to track their shipment
Communicate with customer when delayed	Builds trust and reduces cancellations

4. Reports

4.1 Accessing Reports

Step	Action
1	From the sidebar, click Reports
2	Your store's sales statistics will be displayed

4.2 Available Report Types

Report Type	What it shows	How to use it
Daily Sales Report	Sales per day	To monitor daily performance
Monthly Sales Report	Sales per month	To compare performance between months
Best-Selling Products Report	Most requested products	To identify successful products and focus on them
Profit Report	Your net profit after commission	To track your actual profits

4.3 Customizing Reports

Customization Feature	How to Use
Date Range	Select start and end dates to view a custom report
Export Report	You can export the report as a CSV file for analysis outside the platform

4.4 Tips for Using Reports

Tip	Reason
Review reports weekly	To continuously monitor your store's performance
Compare different months	To identify peak and slow seasons
Focus on best-selling products	Increase their stock and invest in their marketing

5. Reviews

5.1 Viewing Reviews

Step	Action
1	From the sidebar, click Reviews
2	You will see all customer reviews for your products

Data displayed for each review:

Column	Description
Product	The product that was reviewed
Customer	Customer name
Rating	Number of stars (1 to 5)
Review	Review text
Date	Date the review was written

5.2 Replying to a Review

Step	Action	Reply Tips
1	Find the review you want to reply to
2	Click the Reply button
3	Write your reply
4	Click Submit to post the reply

Guidelines for replying to different review types:

Review Type	Appropriate Reply Method
Positive review (4-5 stars)	Thank the customer and invite them back: "Thank you for your wonderful review. We hope to see you again in our store."
Average review (3 stars)	Ask about the reason for dissatisfaction: "Thank you for your review. Is there anything we can improve to earn 5 stars next time?"
Negative review (1-2 stars)	Apologize, ask for details, and promise improvement: "We apologize for your unsatisfactory experience. Please contact us at [Number] to resolve the issue."

5.3 Reporting an Inappropriate Review

If you see a review containing:

Inappropriate or offensive language
Incorrect product information
A review for a product the customer did not purchase

Step	Action
1	Click the Report button next to the review
2	Write the reason for reporting
3	Submit the report to the platform administration for review

5.4 Tips for Managing Reviews

Tip	Reason
Reply to all reviews	Shows your care for customers
Don't ignore negative reviews	An opportunity to improve your product and service
Always be polite	Your responses shape your store's image
Thank customers for positive reviews	Encourages them to purchase again

6. Withdrawals

6.1 Checking Available Balance

Step	Action
1	From the sidebar, click Withdraw
2	The following information will be displayed:
	- Available Balance
	- Minimum Withdraw Amount
	- On Hold

6.2 Requesting a Withdrawal

Step	Action	Notes
1	Click Request Withdrawal or Withdraw
2	Enter the amount you wish to withdraw	Must not be less than the minimum (100 SAR)
3	Choose payment method	Bank transfer
4	Click Submit Request to send the request

After submitting the request:

The amount will be transferred to your bank account within 24 hours
You can track the request status from the same page

6.3 Withdrawal History

A list of all previous withdrawal requests will be displayed with:

Column	Description
Date	Date of withdrawal request
Amount	Requested amount
Method	Payment method
Status	Request status (Pending / Completed / Cancelled)
Note	Any notes from the platform administration

6.4 Withdrawal Tips

Tip	Reason
Withdraw your profits as soon as they reach the minimum limit	Don't leave your money in the wallet unnecessarily
Ensure your bank account details are correct	To avoid transfer delays
Review withdrawal history regularly	To track your money's movement

7. Staff

7.1 Adding New Staff

This feature allows you to add assistants to manage your store with you:

Step	Action
1	From the sidebar, click Staff
2	Click Add New Staff
3	Enter the staff member's email
4	Choose the permissions you want to grant them
5	Click Save to add the staff member

7.2 Staff Permission Types

Permission	What the staff member can do
Manage Products Only	Can add, edit, and delete products
Manage Orders Only	Can process orders and change their status
Manage Reviews Only	Can reply to customer reviews
Manage All	Can access all store sections

7.3 Editing or Deleting Staff

Action	Steps
Edit staff permissions	Click Edit next to their name → Change permissions → Save
Delete staff member	Click Delete next to their name → Confirm deletion

7.4 Tips for Staff Management

Tip	Reason
Do not give financial permissions to staff	To protect your profits
Define clear permissions for each staff member	To avoid overlaps and confusion
Review staff activity periodically	To ensure work is proceeding correctly

8. Followers

8.1 Viewing Followers

Step	Action
1	From the sidebar, click Follow
2	A list of all customers who follow your store will be displayed

8.2 Benefits of Followers

Benefit	Description
Automatic notifications	Followers receive notifications when new products are added
Customer loyalty	Followers are loyal customers of the store
Increased sales	Continuous updates encourage repeat purchases

8.3 Tips for Increasing Followers

Tip	How to Apply
Ask customers to follow your store	Add a phrase to your store page: "Follow us for the latest products"
Offer exclusive deals to followers	Encourage customers to follow for special discounts
Keep your store updated	The more new products you add, the more valuable following becomes

9. Product Inquiries

9.1 Viewing Customer Inquiries

Step	Action
1	From the sidebar, click Product Queries
2	All questions customers have asked about your products will appear.

9.2 Responding to a Query

Step	Action	Tips
1	Click on the question to open it
2	Read the question carefully	Ensure you understand the question
3	Write a clear and helpful response	Provide a complete answer that covers the question
4	Click Send to submit the reply

9.3 Tips for Responding to Product Inquiries

Tip	Reason
Respond quickly	An interested customer might buy from another store if your reply is delayed
Be precise in your answers	Avoid long, unhelpful explanations
Add illustrative images if possible	Images facilitate understanding and reduce repetitive inquiries

10. Return Requests

10.1 Viewing Return Requests

Step	Action
1	From the sidebar, click Return Requests or RMA
2	A list of all return requests submitted by customers will appear.

10.2 Processing a Return Request

Step	Action	Notes
1	Click on the request to open its details
2	Review the reason for return	Is it a product defect? A mismatch? Or a change of mind?
3	Review product images (if any)	To assess the product's condition
4	Make a decision: accept or reject the return

10.3 Accepting a Return

Step	Action
1	Click Approve
2	Add notes for the customer (optional)
3	Confirm approval
4	The customer will be notified to return the product
5	After receiving the product, inspect it to confirm its condition

10.4 Rejecting a Return

Step	Action
1	Click Reject
2	Clearly state the reason for rejection (mandatory)
3	Confirm rejection

Acceptable reasons for rejection:

Reason	Explanation
Product packaging opened	For cosmetics and perfumes
Product used	Product not in its original condition
Return period exceeded	The period specified by the store's policy has ended
Custom-made product	Such as embroidered abayas

10.5 Tips for Managing Returns

Tip	Reason
Respond quickly to return requests	A waiting customer might leave a negative review
Be clear about reasons for rejection	Reduces the intensity of disputes with customers
Document product condition upon receipt	Photos and videos to protect yourself in disputes

11. Social Profiles

11.1 Adding Social Media Links

Step	Action
1	From the sidebar, click Social Profiles or go to Settings → Social
2	Enter the links to your social media accounts
3	Click Save Changes to save the links

Commonly supported platforms:

Platform	Required Link
Facebook	Link to your Facebook page
Instagram	Link to your Instagram account
Twitter / X	Link to your Twitter account
TikTok	Link to your TikTok account
WhatsApp	WhatsApp number for quick contact

11.2 Where do these links appear?

Social media icons will appear on your store's homepage, making it easy for customers to contact you outside the platform.

11.3 Tips for Linking Social Media

Tip	Reason
Use complete and correct links	Ensure the link starts with https://
Add only your active accounts	Avoid broken links or inactive accounts
Unify your brand identity	Use the same name and logo across all platforms

12. Store Settings

12.1 Accessing Store Settings

Step	Action
1	From the sidebar, click Store or Settings → Store
2	Your store settings page will appear.

12.2 Basic Store Settings

Field	Description	Tips
Store Name	Your store's name as it appears to customers	Choose a clear and memorable name
Store Tagline	A short slogan or description (one line)	Example: "The finest abayas and dresses"
Store Biography	A brief introduction to your store	Explain your story, values, and what makes you unique
Store Logo	Your store's logo	Preferably 200×200 pixels
Store Banner	Your store's cover image	Preferably 1200×400 pixels
Store Address	Your physical store address	Builds customer trust
Store Phone	A mobile number for contact	Preferably a WhatsApp number for quick contact
Store Email	An email address for contact	Different from the main registration email

12.3 Business Hours

You can specify the business hours during which customers can contact you:

Day	Start Time	End Time
Sunday - Thursday	9:00 AM	6:00 PM
Friday	Closed	Closed
Saturday	10:00 AM	2:00 PM

12.4 Tips for Customizing Your Store

Tip	Reason
Use a professional cover image	First impressions determine your store's credibility
Write a clear store description	Customers want to know who they are buying from
Add a real address	Builds trust and simplifies shipping procedures
Accurately specify business hours	Manages customer expectations regarding response time

13. Payment Settings

13.1 Accessing Payment Settings

Step	Action
1	From the sidebar, click Settings → Payment
2	The page for setting up how you receive your earnings will appear.

13.2 Entering Bank Account Details

Field	Description	Tips
Bank Account Name	Account holder's name as it appears in the bank	Must match the commercial registration name
Bank Name	Bank name	Example: Al Rajhi Bank, Al Ahli Bank, etc.
IBAN	International Bank Account Number	Starts with SA followed by 22 digits

Where to find your IBAN:

From your bank's app
From your bank statement
By contacting bank customer service

13.3 Available Payment Method

Payment Method	Description
Bank Transfer	Direct bank transfer to your account

13.4 Tips for Payment Settings

Tip	Reason
Ensure the IBAN is correct	Any error may lead to delays or loss of transfers
Use a bank account in the store's name	Simplifies accounting and Zakat procedures
Review your bank details periodically	To ensure they haven't changed

14. Shipping Settings

14.1 Accessing Shipping Settings

Step	Action
1	From the sidebar, click Settings → Shipping
2	Your store's shipping settings page will appear.

14.2 Defining Shipping Zones

Step	Action
1	Choose the regions you ship to
2	Specify shipping cost for each region
3	Specify estimated delivery time for each region

Example of shipping zone configuration:

Region	Shipping Cost	Estimated Delivery Time
Riyadh	20 SAR	1-2 days
Jeddah	20 SAR	1-2 days
Dammam	20 SAR	1-2 days
Other Regions	30 SAR	3-5 days

14.3 Available Shipping Options

Option	Description	When to choose it?
Shipping via Scopelux	Scopelux contracts with the shipping company	You want to save effort in shipping procedures
Self-shipping	You contract with the shipping company yourself	You have a preferred shipping company or want more control

14.4 Tips for Shipping Settings

Tip	Reason
Be clear about shipping costs	Customers don't like surprises at checkout
Offer free shipping for large orders	Encourages customers to buy more
Accurately define shipping zones	Avoid orders you cannot deliver

15. Verification

15.1 Accessing the Verification Page

Step	Action
1	From the sidebar, click Verification
2	The page for uploading required documents will appear.

15.2 Required Documents for Verification

Document	Description	Required Format
Commercial Registration	Document proving your commercial registration	PDF or clear image
Freelance License	Alternative to Commercial Registration (for freelancers)	PDF or clear image
ID Card	ID of the person authorized to manage the store	PDF or clear image

15.3 Uploading Documents

Step	Action
1	Click the Upload button next to each document
2	Select the file from your device
3	Click Upload to upload the file
4	After uploading all documents, click Submit for Verification

15.4 Tracking Verification Status

Status	Meaning
Pending	Documents under review
Approved	Documents accepted, your account is verified
Rejected	Documents rejected (you will receive the reason for rejection to re-upload)

15.5 Tips for Verification

Tip	Reason
Verify your account immediately after registration	Verified stores gain more customer trust
Upload clear images of documents	Unclear images may lead to rejection
Ensure documents are valid	Expired documents will not be accepted

16. Store SEO

16.1 Accessing SEO Settings

Step	Action
1	From the sidebar, click Store SEO or Settings → SEO
2	Your store's search engine optimization page will appear.

16.2 Basic SEO Settings

Field	Description	Tips
Meta Title	Your store page's title in search results	Keep it between 50-60 characters, and include your store name
Meta Description	The description that appears below the title in search results	Keep it between 150-160 characters, and explain what your store offers

16.3 Example of Good SEO Settings

Field	Example
Meta Title	Bride's Elegance Store – The finest abayas and dresses in Saudi Arabia
Meta Description	A wide selection of abayas, dresses, and accessories. Fast delivery to all cities in the Kingdom. Shop now and enjoy a 20% discount on your first order

16.4 Tips for Improving Your Store's SEO

Tip	Reason
Use keywords customers search for	Increases your store's visibility in search results
Avoid keyword stuffing	Search engines penalize this practice
Write a unique description for your store	Do not copy descriptions from other stores

17. Announcements

17.1 Accessing Announcements

Step	Action
1	From the sidebar, click Announcements
2	All announcements and instructions issued by Scopelux management will appear.

17.2 Types of Announcements

Type	Description
System Updates	Announcements about platform updates or improvements
New Policies	Announcements about changes in platform policies
Marketing Opportunities	Announcements about promotional campaigns you can participate in
Important Instructions	Guidelines and directives from platform management

17.3 Tips for Following Announcements

Tip	Reason
Read all announcements as soon as they arrive	They may contain important information about your store
Keep a record of important announcements	For future reference
Contact support if you have an inquiry	Not understanding an announcement may lead to policy violations

18. Vendor Support

18.1 Accessing Vendor Support

Step	Action
1	From the sidebar, click Vendor Support
2	The page for contacting the dedicated vendor support team will appear.

18.2 Creating a New Support Ticket

Step	Action
1	Click New Ticket or Open New Ticket
2	Choose the Problem Type (technical, financial, policy, etc.)
3	Write a brief title for the problem
4	Write a detailed description of the problem
5	Attach any images or files that help clarify the problem
6	Click Submit to send the ticket

18.3 Tracking Open Tickets

Status	Meaning
Open	An open ticket awaiting support response
In Progress	The support team is working to resolve the issue
Closed	The issue has been resolved and the ticket closed

18.4 Tips for Contacting Vendor Support

Tip	Reason
Be clear and specific in describing the problem	Speeds up the resolution process
Attach illustrative images or videos	Helps the support team accurately understand the problem
Avoid opening multiple tickets for the same issue	Causes duplication of work and slows down resolution
Ensure you enter a correct email address	To receive responses from the support team

19. Coupons

19.1 Accessing Coupons

Step	Action
1	From the sidebar, click Coupons
2	The discount coupon management page will appear.

19.2 Adding a New Coupon

Step	Action	Notes
1	Click Add New Coupon
2	Enter the Coupon Code	Use a code that is easy to remember and distribute
3	Choose the Discount Type: Percentage (%) or Fixed Amount (SAR)
4	Enter the Discount Value	Example: 10% or 50 SAR
5	Specify the Minimum Order (optional)	For example: 20 SAR discount for orders over 200 SAR
6	Specify the Expiration Date (optional)	To define the coupon's validity
7	Choose the Included Products for the coupon (optional)	Can be applied to all products or specific products
8	Click Save Coupon to save the coupon

19.3 Coupon Types

Type	Description	Example
Percentage	Discount as a percentage of the order value	10% discount on all orders
Fixed Amount	Discount of a specific value	50 SAR discount on orders over 200 SAR
Free Shipping	Waiving shipping fees	Free shipping for orders over 300 SAR

19.4 Tips for Using Coupons

Tip	Reason
Set an expiration date for coupons	Creates urgency and encourages quick purchases
Distribute coupons via social media	Attracts new customers to your store
Offer a welcome coupon to new customers	Encourages them to try your store for the first time
Monitor coupon performance	To know which offers are most effective

20. RMA (Return Merchandise Authorization)

20.1 Accessing RMA

Step	Action
1	From the sidebar, click RMA
2	The return and warranty request management page will appear.

20.2 Product Return Policy Settings

You can specify a different return policy for each product:

Step	Action
1	Go to Products and select the product you want to modify
2	Look for the RMA Settings or Return Policy section
3	Specify the Return Period (in days)
4	Specify the allowed Return Reason
5	Specify whether the customer bears shipping fees upon return or not
6	Click Save Product to save the settings

20.3 Common Return Reasons

Reason	Do you accept it?
Wrong product (different from described)	Yes (must be accepted)
Manufacturing defect	Yes (must be accepted)
Incorrect size	According to store policy
Change of mind	According to store policy
Didn't like the product	According to store policy

20.4 Tips for RMA Management

Tip	Reason
Be clear about the return policy for each product	Reduces disputes with customers
Provide a flexible return policy	Builds trust and encourages customers to buy
Approve legitimate return requests quickly	Delays may lead to negative reviews
Document product condition upon receipt	Photos and videos to protect yourself

Last updated: April 20, 2026

For additional support, please contact the vendor support team at: cs@scopelux.com

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Vendor Guide