Return and Exchange Policy
Last Updated: April 20, 2026
1. General Provisions
The return and refund process on Scopelux is subject to the policy stated by each seller on their store page. This policy defines the general framework of the Platform, while each seller reserves the right to set their own policy according to their product types.
2. Return Period
The return period is according to each seller’s stated policy on their store page on the Platform.
The seller is required to clearly display their return policy before purchase completion.
If no return policy is specified by the seller, the default period of 7 days from the date of product receipt shall apply.
3. Return Process
| Step | Details |
|---|---|
| Submit Request | Buyer submits a return request through the Platform within the specified period |
| Product Inspection | The seller inspects the product to ensure it is in its original condition |
| Approve or Reject | Seller approves or rejects the return request within 3 business days |
| Refund | Amount is refunded after return approval (excluding shipping fees if any) |
4. Conditions for Return Acceptance
For a return to be accepted, the product must be:
In its original condition (unused, unwashed, unstained)
With all accessories (original packaging, manuals, warranties)
Unused with original seal unbroken (for products requiring this)
5. Generally Non-Returnable Products
Returns are not accepted in the following cases (unless the seller states otherwise in their store policy):
| Category | Examples |
|---|---|
| Cosmetics & Perfumes | After opening original packaging or use (for public health safety) |
| Customized Products | Embroidered abayas, custom-made items, personalized products |
| Jewelry & Watches | After seals removal or use |
| Underwear | For health reasons |
| Products Damaged by Misuse | Torn, broken, burned, or wet due to user fault |
| Products Beyond Return Period | Exceeded the period specified by seller or default period |
6. Refund Process
| Item | Details |
|---|---|
| Refund Method | Same payment method used by the buyer |
| Refund Time | Within 5-10 business days from return approval date |
| Shipping Fees | Non-refundable unless the return is due to seller error |
| Discounts | If a discount coupon was used, only the actual amount paid is refunded |
7. Return Due to Seller Error
If the return is due to:
Wrong product (different from description)
Damaged product upon receipt (manufacturing defects)
Counterfeit or fake product
In these cases:
The seller bears all shipping costs
Full amount is refunded (including shipping fees)
Customer also has the right to request replacement instead of refund
8. Special Cases
| Case | Procedure |
|---|---|
| Product Not Delivered | Customer contacts support to track shipment. If confirmed lost, full amount is refunded |
| Product Arrived Damaged | Customer photographs damage immediately upon receipt and contacts support within 24 hours |
| Missing Items | Customer photographs order contents and contacts support |
9. Disputes
If the customer and seller cannot agree on the return:
Scopelux support team intervenes to mediate and resolve the dispute amicably.
If no resolution is reached, either party may refer the dispute to the competent judicial committees in Riyadh.
10. Contact Us
For return-related inquiries:
| Method | Details |
|---|---|
| sl@scopelux.com | |
| +966115001534 |
