{"id":41184,"date":"2026-04-20T05:42:36","date_gmt":"2026-04-20T02:42:36","guid":{"rendered":"https:\/\/www.scopelux.com\/?page_id=41184"},"modified":"2026-04-29T14:45:33","modified_gmt":"2026-04-29T11:45:33","slug":"seller-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.scopelux.com\/en\/seller-terms-and-conditions\/","title":{"rendered":"Seller Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41184\" class=\"elementor elementor-41184 elementor-41178\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-40cd6ef1 e-flex e-con-boxed e-con e-parent\" data-id=\"40cd6ef1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12f20e5b elementor-drop-cap-yes color-scheme-inherit text-left elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"12f20e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"ds-markdown-paragraph\"><strong>Last Updated: April 29, 2026<\/strong><\/p><hr \/><h2>1. Important Definitions<\/h2><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Term<\/th><th>Definition<\/th><\/tr><\/thead><tbody><tr><td><strong>Platform<\/strong><\/td><td>The Scopelux website (<a href=\"https:\/\/scopelux.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">scopelux.com<\/a>)\u00a0and all its services and applications, a multi-vendor e-commerce marketplace.<\/td><\/tr><tr><td><strong>Scopelux \/ We \/ Us \/ Our<\/strong><\/td><td>The company operating the Platform, licensed under Saudi e-commerce regulations.<\/td><\/tr><tr><td><strong>Seller \/ Vendor<\/strong><\/td><td>Any natural or legal person registered on the Platform to display and sell products.<\/td><\/tr><tr><td><strong>Buyer \/ Customer<\/strong><\/td><td>Any natural or legal person who purchases a product through the Platform.<\/td><\/tr><tr><td><strong>Product<\/strong><\/td><td>All goods offered for sale by sellers through the Platform.<\/td><\/tr><tr><td><strong>Order<\/strong><\/td><td>The purchase transaction made by a buyer for a specific product.<\/td><\/tr><tr><td><strong>Dashboard<\/strong><\/td><td>The administrative interface provided by the system for sellers to manage their store, products, and orders.<\/td><\/tr><\/tbody><\/table><\/div><hr \/><h2>2. Platform Role and Responsibility (Technical &amp; Marketing Intermediary)<\/h2><p class=\"ds-markdown-paragraph\"><strong>2.1 Nature of the Platform<\/strong><\/p><p class=\"ds-markdown-paragraph\">You acknowledge and agree that Scopelux is an\u00a0<strong>Intermediary Platform<\/strong>\u00a0that acts as a technical and marketing intermediary between sellers and buyers only. We\u00a0<strong>do not manufacture, store, distribute, or ship<\/strong>\u00a0the products listed on the Platform (unless otherwise agreed under Article 13 of these Terms).<\/p><p class=\"ds-markdown-paragraph\"><strong>2.2 Scope of Our Services<\/strong><\/p><p class=\"ds-markdown-paragraph\">Our role as a Platform is limited to:<\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Service<\/th><th>Description<\/th><\/tr><\/thead><tbody><tr><td><strong>Technical Intermediation<\/strong><\/td><td>Providing the technical infrastructure to display products, manage stores, and facilitate buying and selling.<\/td><\/tr><tr><td><strong>Marketing Intermediation<\/strong><\/td><td>Promoting the Platform and the products listed on it through various marketing channels to attract customers.<\/td><\/tr><tr><td><strong>Payment Facilitation<\/strong><\/td><td>Providing secure electronic payment gateways to facilitate transactions between buyer and seller.<\/td><\/tr><tr><td><strong>Shipping Facilitation (Optional)<\/strong><\/td><td>Providing shipping services for sellers who request it (optional service) \u2013 see Article 13.<\/td><\/tr><tr><td><strong>Commission Collection<\/strong><\/td><td>Collecting our due commission (12%) for using the Platform and intermediation services.<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong>2.3 Contractual Relationship Clarification<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">Any sales contract concluded through the Platform is a\u00a0<strong>direct contract between the seller and the buyer<\/strong>.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">We are\u00a0<strong>not a party<\/strong>\u00a0to the sales contract between the seller and the buyer.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Our role is to\u00a0<strong>facilitate and ease<\/strong>\u00a0the buying and selling process, not to control or be responsible for it.<\/p><\/li><\/ul><hr \/><h2>3. Eligibility and Registration Requirements<\/h2><p class=\"ds-markdown-paragraph\"><strong>3.1 Seller Registration Requirements<\/strong><\/p><p class=\"ds-markdown-paragraph\">To be eligible to register as a seller on the Platform, you must meet the following conditions:<\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Requirement<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td><strong>Legal Entity<\/strong><\/td><td>You must be a legally registered entity in your jurisdiction.<\/td><\/tr><tr><td><strong>Commercial License<\/strong><\/td><td>You must have a valid commercial registration (CR) or a valid freelance license.<\/td><\/tr><tr><td><strong>Identity Verification<\/strong><\/td><td>Provide proof of identity for the person authorized to register and manage the account.<\/td><\/tr><tr><td><strong>Bank Account<\/strong><\/td><td>Provide a valid bank account to receive sales proceeds.<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong>Note:<\/strong>\u00a0There is no minimum number of products required for registration.<\/p><p class=\"ds-markdown-paragraph\"><strong>3.2 Seller Registration Process<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">Registration is completed entirely online through the Platform&#8217;s registration form.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">By agreeing to these Terms and Conditions, your registration is considered complete and your account is activated immediately.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">You are responsible for maintaining the confidentiality of your dashboard login credentials.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>3.3 Optional Logistics Services<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">The warehousing, fulfillment, and shipping service (detailed in Article 13) is an\u00a0<strong>optional service<\/strong>\u00a0that the seller is not required to subscribe to.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">The seller may activate this service at any time by submitting a written request to the Platform.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">The seller may cancel this service at any time in accordance with the procedures set forth in Article 13 of these Terms.<\/p><\/li><\/ul><hr \/><h2>4. Seller Obligations<\/h2><p class=\"ds-markdown-paragraph\"><strong>4.1 General Obligations<\/strong><\/p><p class=\"ds-markdown-paragraph\">You agree to:<\/p><ul><li><p class=\"ds-markdown-paragraph\">Comply with all\u00a0<strong>applicable Saudi laws and regulations<\/strong>, including the Anti-Commercial Fraud Law, Consumer Protection Law, and Personal Data Protection Law.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Provide\u00a0<strong>accurate and complete<\/strong>\u00a0commercial information consistent with your commercial registration or freelance license.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Periodically update your commercial information whenever changes occur.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>4.2 Order Fulfillment Obligations (When Not Using Platform Logistics Services)<\/strong><\/p><p class=\"ds-markdown-paragraph\">You agree to:<\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Obligation<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td><strong>Processing Time<\/strong><\/td><td>Prepare the order within a maximum of 1-5 business days from receipt of notification.<\/td><\/tr><tr><td><strong>Status Update<\/strong><\/td><td>Change the order status in your dashboard to &#8220;Ready for Shipping&#8221; once prepared.<\/td><\/tr><tr><td><strong>Packaging Quality<\/strong><\/td><td>Ensure proper packaging quality and product safety before handing over to shipping service.<\/td><\/tr><tr><td><strong>Return Policy<\/strong><\/td><td>Comply with your own return policy as stated in your store page.<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong>4.3 Indemnification of the Platform<\/strong><\/p><p class=\"ds-markdown-paragraph\">You agree to indemnify and hold Scopelux harmless from any losses, damages, or costs (including attorney fees) arising from:<\/p><ul><li><p class=\"ds-markdown-paragraph\">Your violation of these Terms or applicable laws.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Any claim related to your products (e.g., fraud claims, IP infringement, or harm to buyer).<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Any dispute arising between you and a buyer.<\/p><\/li><\/ul><hr \/><h2>5. Product and Content Policy<\/h2><p class=\"ds-markdown-paragraph\"><strong>5.1 Product Authenticity<\/strong><\/p><p class=\"ds-markdown-paragraph\">You warrant that all products listed on the Platform:<\/p><ul><li><p class=\"ds-markdown-paragraph\">Are\u00a0<strong>100% authentic<\/strong>\u00a0and not counterfeit, stolen, or adulterated.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Comply with all applicable Saudi laws and regulations.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Do not infringe on any third-party intellectual property rights.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>5.2 Displayed Content<\/strong><\/p><p class=\"ds-markdown-paragraph\">You warrant that all product information (images, descriptions, prices, sizes):<\/p><ul><li><p class=\"ds-markdown-paragraph\">Is\u00a0<strong>accurate, complete<\/strong>, and not misleading.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Matches the actual specifications of the product.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Does not contain any illegal, offensive, or morally inappropriate content contrary to Islamic values.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>5.3 Prohibited Products<\/strong><\/p><p class=\"ds-markdown-paragraph\">The following products may not be listed or sold on the Platform:<\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Category<\/th><th>Examples<\/th><\/tr><\/thead><tbody><tr><td><strong>Against Islamic Values<\/strong><\/td><td>Products containing pork, nude images, offensive content, or religious symbols used inappropriately.<\/td><\/tr><tr><td><strong>Counterfeit Products<\/strong><\/td><td>All types of counterfeit or adulterated products.<\/td><\/tr><tr><td><strong>Unlicensed Products<\/strong><\/td><td>Products requiring special licenses without providing them.<\/td><\/tr><tr><td><strong>Hazardous Products<\/strong><\/td><td>Products that may pose a risk to health or public safety.<\/td><\/tr><\/tbody><\/table><\/div><hr \/><h2>6. Shipping and Delivery Policy<\/h2><p class=\"ds-markdown-paragraph\"><strong>6.1 Shipping Options<\/strong><\/p><p class=\"ds-markdown-paragraph\">You have two shipping options:<\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Option<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td><strong>Shipping via Scopelux<\/strong><\/td><td>Scopelux arranges the shipping process on your behalf (for details, see Article 13).<\/td><\/tr><tr><td><strong>Self-Shipping<\/strong><\/td><td>You ship the products yourself using the carrier of your choice.<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong>6.2 Delivery Time (for Shipping via Scopelux \u2013 per Article 13)<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">Delivery time ranges from\u00a0<strong>1 to 5 business days<\/strong>\u00a0after the order has been prepared by either the seller or the Platform (depending on who is responsible for fulfillment).<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>6.3 Liability for Damage During Transit (for Shipping via Scopelux)<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">If a product is damaged during transit, the\u00a0<strong>carrier (shipping company)<\/strong>\u00a0is primarily responsible for compensation.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">The\u00a0<strong>shipper<\/strong>\u00a0(Scopelux or you, depending on who contracted the carrier) will file a claim with the shipping company for compensation.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Scopelux assumes no financial liability<\/strong>\u00a0for damage caused during transit (see details in Article 13).<\/p><\/li><\/ul><hr \/><h2>7. Return and Refund Policy<\/h2><p class=\"ds-markdown-paragraph\"><strong>7.1 Return Period<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">The return period is\u00a0<strong>according to each seller&#8217;s stated policy<\/strong>\u00a0on their store page on the Platform.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">You are required to clearly display your return policy in your store.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">If no return policy is specified, the default period of\u00a0<strong>7 days<\/strong>\u00a0from the date of product receipt shall apply.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>7.2 Return Process<\/strong><\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Item<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td><strong>Submitting Request<\/strong><\/td><td>Buyer submits a return request through the Platform within the specified period.<\/td><\/tr><tr><td><strong>Product Inspection<\/strong><\/td><td><strong>You are responsible for inspecting the product<\/strong>\u00a0to ensure it is in its original condition.<\/td><\/tr><tr><td><strong>Refund<\/strong><\/td><td>The amount is refunded after the return is approved, excluding shipping fees if any.<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong>7.3 Generally Non-Returnable Products<\/strong><\/p><p class=\"ds-markdown-paragraph\">Returns are not accepted in the following cases (unless you state otherwise in your store policy):<\/p><ul><li><p class=\"ds-markdown-paragraph\">Used products or products with opened original packaging (for cosmetics, perfumes, and personal care products).<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Products customized at the customer&#8217;s request (e.g., embroidered abayas).<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Watches and jewelry after seals have been removed or use.<\/p><\/li><\/ul><hr \/><h2>8. Commission and Financial Settlement<\/h2><p class=\"ds-markdown-paragraph\"><strong>8.1 Commission<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">Scopelux commission is\u00a0<strong>12%<\/strong>\u00a0of the value of each sale made through the Platform.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">The commission is automatically deducted from the order value at the time of purchase.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>8.2 Financial Settlement for Sellers<\/strong><\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Item<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td><strong>Seller&#8217;s Share<\/strong><\/td><td>88% of each sale (after commission deduction).<\/td><\/tr><tr><td><strong>Deposit Time<\/strong><\/td><td>Balance is deposited into your electronic wallet immediately upon order confirmation.<\/td><\/tr><tr><td><strong>Withdrawal Request<\/strong><\/td><td>You may request a withdrawal of your earnings\u00a0<strong>daily<\/strong>.<\/td><\/tr><tr><td><strong>Transfer Time<\/strong><\/td><td>Amount is transferred to your bank account within 24 hours.<\/td><\/tr><tr><td><strong>Minimum Withdrawal<\/strong><\/td><td>100 Saudi Riyals.<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong>8.3 Additional Fees<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">No setup fees.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">No monthly subscription fees.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">No minimum sales requirements.<\/p><\/li><\/ul><hr \/><h2>9. Intellectual Property<\/h2><ul><li><p class=\"ds-markdown-paragraph\">All Platform content (logos, texts, templates, design) is the exclusive property of Scopelux.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">You warrant that you own all necessary rights to display your products on the Platform.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">You agree to indemnify the Platform against any intellectual property infringement claims arising from your content.<\/p><\/li><\/ul><hr \/><h2>10. Disclaimer of Warranties<\/h2><p class=\"ds-markdown-paragraph\"><strong>10.1 Nature of Service<\/strong><\/p><p class=\"ds-markdown-paragraph\">We provide our services\u00a0<strong>&#8220;AS-IS&#8221;<\/strong>\u00a0and without any express or implied warranties.<\/p><p class=\"ds-markdown-paragraph\"><strong>10.2 Scope of Disclaimer<\/strong><\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Disclaimer<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td><strong>Product Quality<\/strong><\/td><td>We are not responsible for the quality, accuracy, safety, or legality of any product.<\/td><\/tr><tr><td><strong>Seller Capacity<\/strong><\/td><td>We are not responsible for your ability to fulfill orders.<\/td><\/tr><tr><td><strong>Disputes<\/strong><\/td><td>We are not responsible for any dispute between you and a buyer.<\/td><\/tr><tr><td><strong>Platform Interruption<\/strong><\/td><td>We do not guarantee that the Platform will be uninterrupted or error-free.<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong>10.3 Limitation of Liability<\/strong><\/p><p class=\"ds-markdown-paragraph\">Our total liability for any claim shall not exceed:<\/p><ul><li><p class=\"ds-markdown-paragraph\">The total commissions you paid to us during the 12 months preceding the claim, or<\/p><\/li><li><p class=\"ds-markdown-paragraph\">500 Saudi Riyals, whichever is less.<\/p><\/li><\/ul><hr \/><h2>11. Account Termination<\/h2><p class=\"ds-markdown-paragraph\"><strong>11.1 Termination by the Platform<\/strong><\/p><p class=\"ds-markdown-paragraph\">We may suspend or terminate your account immediately if:<\/p><ul><li><p class=\"ds-markdown-paragraph\">You violate these Terms or applicable Saudi laws.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">You provide false or misleading information.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">You engage in any fraudulent or illegal activity.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>11.2 Freezing of Earnings<\/strong><\/p><p class=\"ds-markdown-paragraph\">In case of termination due to a material violation (e.g., commercial fraud or selling counterfeit products), we may freeze your pending earnings for\u00a0<strong>90 days<\/strong>.<\/p><p class=\"ds-markdown-paragraph\"><strong>11.3 Termination by Seller<\/strong><\/p><p class=\"ds-markdown-paragraph\">You may terminate your account at any time without penalty, provided you fulfill all pending orders.<\/p><hr \/><h2>12. Arbitration and Governing Law<\/h2><ul><li><p class=\"ds-markdown-paragraph\">These Terms are governed by and construed in accordance with the laws of the\u00a0<strong>Kingdom of Saudi Arabia<\/strong>.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Any dispute shall be referred to the\u00a0<strong>competent judicial committees in Riyadh<\/strong>, Kingdom of Saudi Arabia.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">No party may file a lawsuit without first attempting to resolve the dispute amicably through our support team.<\/p><\/li><\/ul><hr \/><h2>13. Logistics Services (Warehousing, Fulfillment, Shipping) \u2013 Optional Service<\/h2><blockquote><p class=\"ds-markdown-paragraph\"><strong>Important: This service is optional and the seller is not required to subscribe. This Article applies only to sellers who have submitted a written request to activate the service and whose request has been approved by the Platform.<\/strong><\/p><\/blockquote><p class=\"ds-markdown-paragraph\"><strong>13.1 Definition of Integrated Logistics Services<\/strong><\/p><p class=\"ds-markdown-paragraph\">The Platform offers to interested sellers (upon their written approval) an integrated logistics service including:<\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>First: Receiving and Storing Goods:<\/strong>\u00a0The Platform shall receive goods from the Merchant or from the agreed-upon supplier, store them in the rented rack, and periodically update inventory records.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Second: Order Fulfillment:<\/strong>\u00a0Upon receipt of a purchase order from an end customer, the Platform shall pick the goods from the rack, fulfill, inspect, package, and print the shipping invoice.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Third: Order Shipping:<\/strong>\u00a0The Platform shall hand over the fulfilled order to the shipping company and complete the delivery process to the end customer&#8217;s doorstep.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>13.2 Monthly Storage Fees<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>First:<\/strong>\u00a0The storage fee for a full rack (100 cm width \u00d7 100 cm depth \u00d7 170 cm height) is\u00a0<strong>60 Saudi Riyals<\/strong>\u00a0per month.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Second:<\/strong>\u00a0The rental period begins on the actual date of first goods receipt at the Warehouse.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Third:<\/strong>\u00a0If the service terminates during a month, the fee shall be calculated at a rate of 1\/30 of the 60 SAR for each actual day of storage.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Fourth:<\/strong>\u00a0The Merchant shall be exempt from monthly storage fees for any month in which he ships\u00a0<strong>15 orders or more<\/strong>\u00a0through the Platform.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>13.3 Fulfillment and Shipping Fees<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>First:<\/strong>\u00a0The fulfillment and shipping fee is\u00a0<strong>30 Saudi Riyals<\/strong>\u00a0per order (including packaging and carrier fees).<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Second:<\/strong>\u00a0These fees shall be deducted immediately from the Merchant&#8217;s electronic wallet once the order is fulfilled and assigned to the shipping company, regardless of its delivery to the customer.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>13.4 Service Level Agreement (Execution Time)<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>First:<\/strong>\u00a0Order fulfillment within\u00a0<strong>24 hours<\/strong>\u00a0from the time of official order receipt.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Second:<\/strong>\u00a0Shipping within major cities (Riyadh, Jeddah, Dammam) within\u00a0<strong>1-3 business days<\/strong>.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Third:<\/strong>\u00a0Shipping to other areas within\u00a0<strong>3-5 business days<\/strong>.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Fourth:<\/strong>\u00a0Inventory status update immediately upon completion of shipping.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Fifth:<\/strong>\u00a0Receiving incoming goods within\u00a0<strong>24 hours<\/strong>\u00a0of arrival at the Warehouse.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>13.5 Platform Liability for Logistics Services<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>First (Wrongful Fulfillment):<\/strong>\u00a0If it is proven that the Platform sent an incorrect product to the customer (different from what was ordered), the Platform shall bear the full costs of return and re-shipping and shall compensate the customer for any difference in value.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Second (Damage During Storage or Fulfillment):<\/strong>\u00a0The Platform is responsible for the product&#8217;s safety while in the Warehouse and during fulfillment. If a product is damaged due to an error by the Platform, the Platform shall compensate the Merchant for the product&#8217;s selling price on the Platform at the time of the claim.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Third (Damage During Shipping):<\/strong>\u00a0Once the order is handed over to the shipping company, liability for damage transfers to the carrier. The Platform commits to filing a claim on behalf of the Merchant with the shipping company if shipping damage is proven, and to forwarding any compensation received from the carrier to the Merchant.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>13.6 Additional Merchant Obligations (Upon Service Activation)<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>First (Nature of Goods):<\/strong>\u00a0The Merchant bears full responsibility for the safety of stored goods and their freedom from any material defects or damage. Goods shall be subject to a visual inspection by the Platform upon receipt.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Second (Licenses and Documents):<\/strong>\u00a0The Merchant undertakes to provide a valid commercial registration, identification of warehouse workers (if any), and all necessary licenses. If the products are subject to the control of the Saudi Food and Drug Authority (SFDA), the Merchant is responsible for providing and renewing the necessary licenses.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Third (Optional Insurance):<\/strong>\u00a0Upon a written request from the Merchant, the Platform may arrange additional insurance on the goods stored at the Warehouse through an accredited insurance company, provided the Merchant bears the full cost of the insurance premium, which shall be added to the monthly invoice.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>13.7 Limitation of Platform Liability for Logistics Services<\/strong><\/p><p class=\"ds-markdown-paragraph\">The Platform shall be exempt from liability in the following cases:<\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>First: Force Majeure:<\/strong>\u00a0Natural disasters, wars, general strikes.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Second: Address Error:<\/strong>\u00a0Obvious errors in the shipping address provided by the Merchant.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Third: End Customer Error:<\/strong>\u00a0The customer&#8217;s failure to receive the shipment due to absence or an incorrect phone number.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>13.8 How to Activate and Cancel the Service<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>First (Activation):<\/strong>\u00a0The Merchant may activate this service at any time by submitting a written request to the Platform via email (logistics@scopelux.com) or through their dashboard (if available). The service is activated upon Platform approval and receipt of the first goods at the Warehouse.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Second (Cancellation):<\/strong>\u00a0The Merchant has the right to cancel this service at any time by notifying the Platform in writing at least 15 days in advance. Upon cancellation, the Merchant must remove their goods from the Warehouse within 7 days of the cancellation date.<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Third (Retrieval of Goods after Termination):<\/strong>\u00a0Within one week of the service termination date, the Merchant must remove their goods from the Warehouse or direct the Platform to ship them at their expense. If no action is taken after this period, the goods shall be considered abandoned, and the Platform has the right to dispose of them (by sale or destruction) to recover any outstanding financial dues.<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><strong>13.9 Relationship of This Service to General Terms<\/strong><\/p><ul><li><p class=\"ds-markdown-paragraph\">This service is subject to all provisions of these Terms, including those regarding disclaimer of warranties, indemnification, and arbitration.<\/p><\/li><li><p class=\"ds-markdown-paragraph\">In the event of any conflict between the provisions of this Article and any other Article of these Terms, the provisions of this Article shall prevail with respect to logistics services.<\/p><\/li><\/ul><hr \/><h2>14. Amendments to Terms<\/h2><p class=\"ds-markdown-paragraph\">We reserve the right to amend these Terms. We will notify you of material changes via email 30 days in advance.<\/p><hr \/><h2>15. Miscellaneous Provisions<\/h2><p class=\"ds-markdown-paragraph\"><strong>15.1 Governing Language<\/strong><\/p><p class=\"ds-markdown-paragraph\">These Terms are prepared in both Arabic and English. In case of any conflict,\u00a0<strong>the Arabic version shall prevail<\/strong>.<\/p><p class=\"ds-markdown-paragraph\"><strong>15.2 Contact Us<\/strong><\/p><p class=\"ds-markdown-paragraph\">For inquiries:<\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Purpose<\/th><th>Email<\/th><\/tr><\/thead><tbody><tr><td><strong>General Inquiries<\/strong><\/td><td>info@scopelux.com<\/td><\/tr><tr><td><strong>Technical Support<\/strong><\/td><td>support@scopelux.com<\/td><\/tr><tr><td><strong>Logistics Service Activation<\/strong><\/td><td>logistics@scopelux.com<\/td><\/tr><tr><td><strong>Legal Matters<\/strong><\/td><td>legal@scopelux.com<\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong>Address:<\/strong>\u00a0Riyadh, Kingdom of Saudi Arabia<br \/><strong>Phone:<\/strong>\u00a0+966115001534<\/p><hr \/><p class=\"ds-markdown-paragraph\"><strong>By using Scopelux Platform as a Seller, you acknowledge that you have read, understood, and agreed to all of these Terms and Conditions in full.<\/strong><\/p><p class=\"ds-markdown-paragraph\"><strong>Note: The logistics services mentioned in Article (13) are optional. You are not required to use them unless you submit a written request for activation and the Platform approves your request.<\/strong><\/p><hr \/><h2>\u2705 Quick Summary for Sellers<\/h2><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th>Item<\/th><th>Information<\/th><\/tr><\/thead><tbody><tr><td><strong>Commission<\/strong><\/td><td>12%<\/td><\/tr><tr><td><strong>Seller&#8217;s Share<\/strong><\/td><td>88%<\/td><\/tr><tr><td><strong>Settlement Frequency<\/strong><\/td><td>Daily (minimum withdrawal 100 SAR)<\/td><\/tr><tr><td><strong>Processing Time (without logistics)<\/strong><\/td><td>1-5 business days<\/td><\/tr><tr><td><strong>Return Period<\/strong><\/td><td>According to seller&#8217;s policy (default 7 days)<\/td><\/tr><tr><td><strong>Monthly Fees<\/strong><\/td><td>None<\/td><\/tr><tr><td><strong>Setup Fees<\/strong><\/td><td>None<\/td><\/tr><tr><td><strong>Governing Jurisdiction<\/strong><\/td><td>Riyadh<\/td><\/tr><tr><td><strong>Warehousing\/Fulfillment\/Shipping (Optional)<\/strong><\/td><td>See Article 13 for details<\/td><\/tr><tr><td><strong>Monthly Storage Fee (Optional)<\/strong><\/td><td>60 SAR (free when shipping 15+ orders per month)<\/td><\/tr><tr><td><strong>Fulfillment &amp; Shipping Fee (Optional)<\/strong><\/td><td>30 SAR per order<\/td><\/tr><\/tbody><\/table><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last Updated: April 29, 2026 1. Important Definitions \u00a0\u00a0 Term Definition Platform The Scopelux website (scopelux.com)\u00a0and all its services and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41184","page","type-page","status-publish","hentry"],"pure_taxonomies":[],"_links":{"self":[{"href":"https:\/\/www.scopelux.com\/en\/wp-json\/wp\/v2\/pages\/41184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scopelux.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.scopelux.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.scopelux.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scopelux.com\/en\/wp-json\/wp\/v2\/comments?post=41184"}],"version-history":[{"count":0,"href":"https:\/\/www.scopelux.com\/en\/wp-json\/wp\/v2\/pages\/41184\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.scopelux.com\/en\/wp-json\/wp\/v2\/media?parent=41184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}